Returns & Exchanges

We want you to love your ride, which is why we offer a 30-day return window for all unused gear and bicycles in their original packaging. Please note that bicycles must be in new condition and have not been professionally assembled to qualify for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.

2

Print Shipping Label

Once approved, download and print your prepaid shipping label; a flat-rate return shipping fee will be deducted from your final refund amount.

3

Pack Your Gear

Securely pack your items in the original manufacturer's box, ensuring all components and manuals are included to avoid restocking fees.

4

Drop Off and Track

Deliver your package to the nearest authorized carrier location and keep your tracking number handy while our team inspects the return at our warehouse.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing